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Home » REFUND & CANCELLATION POLICY

REFUND & CANCELLATION POLICY

At Binary Commerce Solutions, we are dedicated to producing work that are satisfactory to our clients. Our development process ensures that our clients’ business objectives are properly understood and built into our solutions. We also have an extensive portfolio for your reference and viewing to help you with your purchase decision. Please contact us at sales@binarycommerce.my for further assistance should you still have doubts and queries before deciding on your purchase.


However, in the event that you still require a refund, here are the information:

You can get a refund as long as the BizCart is not setup yet and you have not received Domain Name Registration e-mails and Login Details e-mails from Binary Commerce Solutions. There will be a 25% penalty for administrative and processing charges. The refund period will take anywhere from 7 – 14 workings days. Please e-mail support@binarycommerce.my for refund requests.

There will be no refunds on paid BizCart Systems once the account is setup which includes domain name registration and also a “Login Details” is e-mailed to the client.

You can get a refund as long as design and setup work have not commenced yet. There will be a 25% penalty for administrative and processing charges. The refund period will take anywhere from 7 – 14 workings days. Please e-mail support@binarycommerce.my for refund requests.

Once the 1st “Layout Design” or 1st draft of any “Copy Writing” work has been e-mailed out, there will be no refunds.

BizCart Maintain is a series of maintenance and managing service packages for your online store. You can get a refund for this if no maintenance work has started yet or you have not received any maintenance work requested in 3 months. An approved copy of “Work Request” which are signed and stamped by Binary Commerce Solutions must be available to claim for refund. Please e-mail support@binarycommerce.my for refund requests.

There will be a 25% penalty for administrative and processing charges. The refund period will take anywhere from 7 – 14 workings days.

Binary Web Packages is a series of web design services to build and development your business website. You can get a refund as long as design and setup work have not commenced yet. There will be a 25% penalty for administrative and processing charges. The refund period will take anywhere from 7 – 14 workings days. Please e-mail support@binarycommerce.my for refund requests.

Once the 1st “Layout Design” or 1st draft of any “Copy Writing” work has been e-mailed out, there will be no refunds.

*Almost all of our goods offered and/or sold are digital or services in nature. No “tangible product” will be shipped out for orders of this nature unless explicitly stated in invoices.

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